27 Grange Road, Cheltenham, Victoria, Australia, 3192

Assisting Clients to Prosper

Telephone calls and email – free from my Accountant?

YES, Ross Wadeson Accountants Pty Ltd have always tried to provide support to our Clients over and above the 'usual'.

The case of "incidental phone calls and emails" has always been a thorn in the side of both accountants and Clients alike. Clients would like to be able to talk to their accountants any time something prompts their interest; but they get charged '$1000's for that 5 minute phone call or email'.

Accountants are reluctant to give away their time, knowledge and experience from which they make their living. Indeed they have invested hundreds of thousands of hours and likely as many dollars to gain this knowledge and expertise. Are you a client that ultimately lost big-time because you did not want that $400 invoice? You have plenty of company.

Informal telephone calls and email will not be charged by Ross Wadeson Accountants.

We no longer charge Clients, for informal telephone discussion and comment or email query. You are literally free to contact us at any time. You will also appreciate we need to keep the time in perspective. We will both have to draw distinction between informal comment and the more formal professional discussion and advice. You will know the difference as our Accountants will advise you and estimate the fee involved before proceeding with any formal discussion or advice. That will always be your choice.

By always being available to talk with our clients, we believe we can better help and assist; identifying the significant issues that will benefit our clients at the appropriate time. Please understand; we are here to work with you, our Client, by providing services and advice of value to you. This is how we mutually profit and importantly how we assist our clients to prosper.

Ross Wadeson Accountants Pty Ltd







Ross Wadeson Accountants Blog

View all blog posts

Comments from our clients

  • "Hi Ross, I just thought that I should tell you that Monty has been helping me with a problem I had with Gracott over the past few months. In this time, his help has been well above what would normally be considered normal for an accountant's role. I have been very grateful for his assistance. …… I thought I should pass this on to you personally."
    - Jill Miglietti, Bervic Engineering Co Pty Ltd
  • "Thanks for the business valuation I am very happy as was my Solicitor with this, the valuation was quite detailed and you went into great detail showing the different methods used in calculating the value also supplying figures to substantiate your calculations. Great work thanks."
    - Jon Everitt, Signarama Moorabbin
  • "It is refreshing to see that your understanding of property transactions and your proactive approach goes much further in depth compared to an average accountancy practice. My recommendation to our clients to seek your expert advice would be without hesitation and encouraged!"
    - Michael Libman, Director (Licensed Estate Agent) Property Choice Pty Ltd
  • "The Planning Session: The process was very good in assisting us to clarify our personal and business goals and objectives. In our case, with each of us running separate businesses, it was particularly helpful in highlighting the directions we were both heading, and where simplification could be applied to create more efficient management..."
    - Kevin Ezard Aquarian Developments (Aust) Pty Ltd - Marketing and Consulting
  • "Many thanks for your work this year. A friendly and efficient company. Our contact with you over the many years of our association has been a pleasure and we look forward to continuing this in the future."
    - Linda and Ray Eades - Carpentry Business and Super Fund
  • "Thank you very much for your help to me and Damian recently. The matter discussed has now been concluded. We feel very fortunate to have you not only as our account but also as our trusted friend."
    - Veronique Moloney – Long standing client

View all testimonials

Contact / Connect